Privacy Policy

1. Who we are

Acovia Global Private Limited ("Acovia Global", "we", "us") is a technology company registered in India, headquartered in Bengaluru, Karnataka, India. We build AI automation, digital marketing and SaaS solutions, including business messaging and marketing integrations built on Meta Platforms, Inc. technologies (Facebook, Instagram, Messenger and the WhatsApp Business Platform). This policy applies to our websites, applications, APIs and client services.

2. Information we collect

We collect only the data needed to provide our services:

• Contact details you submit: name, email, phone number, company and message.
• Meta Platform data, only with your explicit permission: public profile (name, profile picture, ID), email address, Facebook Page and Instagram business account details, WhatsApp Business Account ID and phone number ID, ad account and campaign insights, lead ads submissions, and messages exchanged with businesses through WhatsApp, Messenger or Instagram Direct.
• Technical data: IP address, device and browser type, pages visited, and cookies.
• Client project data processed on behalf of our clients under a signed agreement.

3. How we use information

We use information strictly to:

• Provide, operate and support the services you or your business requested, such as sending and receiving WhatsApp messages, managing Pages, syncing lead ads and reporting campaign performance.
• Respond to enquiries and send service-related communications.
• Maintain security, prevent fraud and comply with legal obligations.
• Improve our products using aggregated, non-identifiable data.

4. Use of Meta Platform Data

Our use of data received from Meta APIs complies with the Meta Platform Terms and Developer Policies, and the WhatsApp Business Terms and Policies. Specifically:

• We access Meta Platform Data only through permissions you have granted, and only for the purpose shown when you grant them.
• We do not sell, license, rent or purchase Platform Data, and we do not use it for advertising profiling, discrimination, surveillance, or eligibility decisions (credit, employment, housing or insurance).
• We do not transfer Platform Data to data brokers or ad networks. It is shared only with service providers who process it on our behalf under confidentiality obligations, or when required by law.
• As a Tech Provider, we act as a data processor for businesses that onboard their WhatsApp Business Accounts or Pages through our platform; those businesses remain responsible for their end customers' data.
• You can revoke our access at any time from Facebook Settings > Security and Login > Business Integrations, or from Meta Business Settings.

5. Data sharing

We share data only with processors that support our operations (cloud hosting, email delivery, analytics and CRM), with Meta when you use Meta-powered features, with your consent, or when required by law. All processors are bound by contractual security and confidentiality obligations.

6. Cookies and analytics

We use essential cookies and, where consented, analytics and advertising cookies (including the Meta Pixel and Conversions API) to measure site performance and ad effectiveness. You can decline non-essential cookies without losing access to site content.

7. Retention and security

We keep personal data only as long as needed to provide services or meet legal requirements, then delete or anonymise it. Meta Platform Data is deleted within 30 days of a verified deletion request, access revocation, or termination of the service, unless law requires longer retention. We use encryption in transit, access controls and least-privilege practices.

8. Data deletion instructions

You can request deletion of all personal data we hold about you, including data received from Facebook, Instagram or WhatsApp:

• Email support@acoviaglobal.com with the subject "Data Deletion Request" from the email or phone number linked to your account.
• Or remove our app from Facebook: Settings & Privacy > Settings > Security and Login > Business Integrations (Apps and Websites), select Acovia Global and click Remove.
• We confirm receipt within 72 hours and complete deletion within 30 days, sending you a confirmation reference.

9. Your rights

Under applicable law, including India's Digital Personal Data Protection Act 2023 and the GDPR where it applies, you can request access, correction, deletion or export of your data, object to processing, or withdraw consent at any time by writing to support@acoviaglobal.com.

10. Children

Our services are not directed to anyone under 18, and we do not knowingly collect their data.

11. Changes to this policy

We may update this policy. Material changes will be posted on this page with a new updated date.

12. Contact us

Acovia Global Private Limited, Bengaluru, Karnataka, India. Email: support@acoviaglobal.com. Phone: +91 82355 88236.