Digital Marketing
Google Business Profile (GMB) Optimization
Own the map pack in every location you serve.
Overview
What this service covers
For location-based businesses, the map pack outperforms almost every other channel on intent. We optimise, maintain and defend your profiles across every location and keep review velocity healthy.
Business challenges we solve
- Competitors appearing above you in local results
- Inconsistent listing data across locations
- Negative reviews left unanswered
Our solution
Full profile optimisation, citation consistency, review generation and response workflows, weekly posting and per-location performance reporting.
Technology used
- Google Business Profile
- Local Falcon
- Semrush Local
- GA4
- WhatsApp API
Capabilities
Key features
Profile optimisation
Categories, services, attributes, hours and descriptions.
Photo and post programme
Regular fresh content that lifts engagement.
Review generation
Automated, policy-compliant review requests after service.
Review response
Timely, on-brand replies including issue recovery.
Citation cleanup
Consistent NAP data across the directory ecosystem.
Location reporting
Calls, direction requests and discovery per branch.
Benefits
What you get
- Higher map rankings for nearby searches
- More calls and store visits from local intent
- Stronger average rating and review volume
- Consistent presence across all locations
Industries
Who we deliver this for
Our process
How the engagement runs
- 01
Discover
We audit your systems, funnels and operating metrics to establish a factual baseline and a shared definition of success.
- 02
Design
Solution architecture, measurement plan and a phased roadmap with costs, owners and expected return per phase.
- 03
Build
Delivery in two-week increments with working software or live campaigns reviewed at the end of every sprint.
- 04
Deploy
Controlled rollout with monitoring, documentation and team enablement so adoption sticks after go-live.
- 05
Optimise
Continuous experimentation and reporting against the metrics agreed at discovery, quarter after quarter.
Case studies
Related results
Scaling ad spend 3.2x while improving blended ROAS
Rebuilt measurement infrastructure and creative testing to grow spend without the usual efficiency collapse.
Read case studyFAQ
Questions clients ask
Testimonials
From clients we work with
"Acovia rebuilt our measurement before touching a single campaign. Six months later we are spending three times as much and our margin is better than when we started."
"The voice agents handle the calls our team never could. What impressed me was the operational rigour — escalation rules, transcripts, quality reporting, all of it."
Ready to start with Google Business Profile (GMB) Optimization?
Book a 30-minute consultation. We will review your current systems and funnels and tell you honestly where the fastest return sits.