AI Automation
AI Chatbot Development
Support and sales conversations handled around the clock.
Overview
What this service covers
We build AI chatbots grounded in your own documentation, catalogue and policies, so answers are accurate and on-brand. Bots qualify leads, resolve support queries, book appointments and hand off to humans with full context.
Business challenges we solve
- Support teams overwhelmed by repetitive questions
- Leads arriving after hours and going cold
- Generic bots that frustrate customers and damage the brand
Our solution
Retrieval-augmented chat agents trained on your knowledge sources, deployed across web and messaging, with escalation rules, analytics and continuous tuning.
Technology used
- OpenAI
- Claude
- Pinecone
- Supabase
- WhatsApp Business API
- Node.js
Capabilities
Key features
Knowledge grounding
RAG over your docs, catalogue and past tickets to prevent hallucination.
Lead qualification
Capture, score and route enquiries directly into your CRM.
Multilingual
Serve customers in English, Hindi and regional or international languages.
Omnichannel
Website, WhatsApp, Instagram, Messenger, Telegram and in-app.
Human handoff
Seamless escalation with complete conversation context.
Conversation analytics
Intent trends, deflection rate and conversion reporting.
Benefits
What you get
- Instant first response at any hour
- Meaningful reduction in tier-one support volume
- Higher lead-to-conversation rates
- Consistent, controllable brand voice
Industries
Who we deliver this for
Our process
How the engagement runs
- 01
Discover
We audit your systems, funnels and operating metrics to establish a factual baseline and a shared definition of success.
- 02
Design
Solution architecture, measurement plan and a phased roadmap with costs, owners and expected return per phase.
- 03
Build
Delivery in two-week increments with working software or live campaigns reviewed at the end of every sprint.
- 04
Deploy
Controlled rollout with monitoring, documentation and team enablement so adoption sticks after go-live.
- 05
Optimise
Continuous experimentation and reporting against the metrics agreed at discovery, quarter after quarter.
Case studies
Related results
AI voice agents recovering 31% of missed patient calls
Twelve diagnostic centres were losing bookings to unanswered calls at peak hours. AI voice agents now handle overflow, booking and report queries.
Read case studyProcurement cycle time reduced from 9 days to 2
Document intelligence and approval automation removed the paper trail from a 40-step procurement process.
Read case studyFAQ
Questions clients ask
Testimonials
From clients we work with
"Acovia rebuilt our measurement before touching a single campaign. Six months later we are spending three times as much and our margin is better than when we started."
"The voice agents handle the calls our team never could. What impressed me was the operational rigour — escalation rules, transcripts, quality reporting, all of it."
Ready to start with AI Chatbot Development?
Book a 30-minute consultation. We will review your current systems and funnels and tell you honestly where the fastest return sits.