AI Automation
AI Voice Agents
Natural phone conversations, handled at any volume.
Overview
What this service covers
Our voice agents answer inbound calls, place outbound follow-ups, confirm appointments and capture structured outcomes into your systems — with natural turn-taking, interruption handling and human transfer when it matters.
Business challenges we solve
- Missed calls turning into lost revenue
- Call centre costs rising faster than volume
- Inconsistent scripts and no reliable call quality data
Our solution
Low-latency voice agents built on telephony infrastructure, connected to your CRM and calendar, with recording, transcription and quality analytics on every call.
Technology used
- OpenAI Realtime
- ElevenLabs
- Twilio
- Deepgram
- Node.js
- PostgreSQL
Capabilities
Key features
Inbound reception
Answer, understand intent and resolve or route instantly.
Outbound campaigns
Reminders, renewals, feedback and lead follow-up at scale.
Appointment booking
Live calendar availability with confirmation messaging.
Multilingual voice
Natural speech across major Indian and international languages.
Warm transfer
Escalate to an agent with a spoken and written summary.
Call intelligence
Transcripts, sentiment, outcomes and objection analysis.
Benefits
What you get
- Zero missed calls, including nights and weekends
- Dramatically lower cost per contact
- Perfectly consistent scripting and compliance language
- Full structured data on every conversation
Industries
Who we deliver this for
Our process
How the engagement runs
- 01
Discover
We audit your systems, funnels and operating metrics to establish a factual baseline and a shared definition of success.
- 02
Design
Solution architecture, measurement plan and a phased roadmap with costs, owners and expected return per phase.
- 03
Build
Delivery in two-week increments with working software or live campaigns reviewed at the end of every sprint.
- 04
Deploy
Controlled rollout with monitoring, documentation and team enablement so adoption sticks after go-live.
- 05
Optimise
Continuous experimentation and reporting against the metrics agreed at discovery, quarter after quarter.
Case studies
Related results
AI voice agents recovering 31% of missed patient calls
Twelve diagnostic centres were losing bookings to unanswered calls at peak hours. AI voice agents now handle overflow, booking and report queries.
Read case studyProcurement cycle time reduced from 9 days to 2
Document intelligence and approval automation removed the paper trail from a 40-step procurement process.
Read case studyFAQ
Questions clients ask
Testimonials
From clients we work with
"Acovia rebuilt our measurement before touching a single campaign. Six months later we are spending three times as much and our margin is better than when we started."
"The voice agents handle the calls our team never could. What impressed me was the operational rigour — escalation rules, transcripts, quality reporting, all of it."
Ready to start with AI Voice Agents?
Book a 30-minute consultation. We will review your current systems and funnels and tell you honestly where the fastest return sits.