Healthcare
AI voice agents recovering 31% of missed patient calls
Twelve diagnostic centres were losing bookings to unanswered calls at peak hours. AI voice agents now handle overflow, booking and report queries.
Client: A multi-city diagnostics chain · Division: AI Automation
Challenge
Where things stood
Peak-hour call abandonment reached 38%, and every missed call represented a booking that typically went to a nearby competitor.
Approach
What we did
- Mapped call intents from three months of recordings
- Deployed multilingual voice agents for overflow and after-hours calls
- Integrated live slot availability and confirmation messaging
- Added warm transfer for clinical questions
Results
Measured against baseline
- Missed calls converted to bookings
- 31%
- Average answer time
- < 2s
- Lower cost per booking
- 44%
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