AI Automation
AI Knowledge Base
Institutional knowledge, instantly searchable.
Overview
What this service covers
We build private AI assistants over your internal documentation so employees get accurate answers with citations in seconds — with permissions respected and every response traceable to a source.
Business challenges we solve
- Knowledge scattered across drives, wikis and inboxes
- New joiners taking months to become productive
- Senior staff repeatedly answering the same questions
Our solution
A secure RAG platform over your document estate with role-based access, source citations, freshness controls and usage analytics.
Technology used
- OpenAI
- Claude
- pgvector
- Pinecone
- LlamaIndex
- Azure
Capabilities
Key features
Document ingestion
SOPs, manuals, policies, contracts, decks and spreadsheets.
Cited answers
Every response links to the source passage it came from.
Permission awareness
Users only retrieve what their role allows.
Freshness control
Re-index on change; flag stale or superseded documents.
Workplace delivery
Available in Slack, Teams or your intranet.
Gap analytics
Surface the questions your documentation fails to answer.
Benefits
What you get
- Faster onboarding for new employees
- Senior time freed from repetitive queries
- Consistent, policy-accurate answers
- Documentation gaps identified by real usage
Industries
Who we deliver this for
Our process
How the engagement runs
- 01
Discover
We audit your systems, funnels and operating metrics to establish a factual baseline and a shared definition of success.
- 02
Design
Solution architecture, measurement plan and a phased roadmap with costs, owners and expected return per phase.
- 03
Build
Delivery in two-week increments with working software or live campaigns reviewed at the end of every sprint.
- 04
Deploy
Controlled rollout with monitoring, documentation and team enablement so adoption sticks after go-live.
- 05
Optimise
Continuous experimentation and reporting against the metrics agreed at discovery, quarter after quarter.
Case studies
Related results
AI voice agents recovering 31% of missed patient calls
Twelve diagnostic centres were losing bookings to unanswered calls at peak hours. AI voice agents now handle overflow, booking and report queries.
Read case studyProcurement cycle time reduced from 9 days to 2
Document intelligence and approval automation removed the paper trail from a 40-step procurement process.
Read case studyFAQ
Questions clients ask
Testimonials
From clients we work with
"Acovia rebuilt our measurement before touching a single campaign. Six months later we are spending three times as much and our margin is better than when we started."
"The voice agents handle the calls our team never could. What impressed me was the operational rigour — escalation rules, transcripts, quality reporting, all of it."
Ready to start with AI Knowledge Base?
Book a 30-minute consultation. We will review your current systems and funnels and tell you honestly where the fastest return sits.